Decision details

Establishing the Business and Executive Support Service

Decision Maker: Cabinet

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: No


Councillor Tahir Rafiq, the Cabinet Member for Corporate Affairs and HR, presented the report which detailed proposals to establish a single Business and Executive Support Service as part of the Corporate Core Department. This would be a fundamental change to how administrative services are provided in Bury, seeking to achieve consistency and improved performance, through a review of resources across the Council and a modernisation of processes and ways of working.


In response to Members’ questions, it was noted that although making changes to people’s jobs was always difficult, vacancies were being deleted and the use of agency workers reduced to secure savings without impacting permanent staff. Holding clear, consistent roles within the Council would secure good quality employment with clear prospects and longevity, serving both the organisation and its staff. With regards to sickness absence, it was noted that sicknesses were being reported but holding figures in a centralised system would be a more efficient reporting method.




1.   Note the advice from external strategic partners, Ameo.

2.   Agree the establishment of a central Business and Executive Support function within the Corporate Core Department and under the leadership of the Director of People and Inclusion.

3.   Agree the overall proposed structure set out in Appendix A as a basis for consultation with staff.


Reasons for the decision:

As well as delivering savings and improved performance these proposals seek to support staff through the creation of clear career pathways, increased resilience, reduced siloed working and a new service with a positive culture which aligns with the Let’s Do It principles. Savings will, on the whole, be delivered through the deletion of funded vacancies, cessation of fixed term contracts and a substantial reduction in the reliance on Casual and Agency workers. The impact on substantively employed staff will be minimised. Whilst there will be changes in grades, job descriptions and ways of working the proposal as drafted are not envisaged to result in any redundancies for permanent employees.


Other options considered and rejected:

This change has been informed by external advice and enabled through a reduction in demand due to agile working and the introduction of improved technology. The detailed proposals have been informed by engagement with both Business Support staff and Council managers.

Publication date: 02/09/2021

Date of decision: 01/09/2021

Decided at meeting: 01/09/2021 - Cabinet

Accompanying Documents: