Issue - meetings

Annual complaint handling report and self assessment against the complaint handling code

Meeting: 09/09/2026 - Cabinet (Item 9.)

9. Annual Complaints Performance and Learning Report 2025/26 and self-assessment against the Housing Ombudsman Complaint Handling Code PDF 177 KB

Report of the Cabinet Member for Housing Services is attached.

Additional documents:

Appendix 1 - Complaints Self-Assessment-Form-2026 (1), item 9. PDF 546 KB
Appendix 2 - Annual Complaints Performance and Service Improvement Report 202425 (9), item 9. PDF 1 MB
Appendix 3 - Governing Body Statement 2026 Leader Sign (3), item 9. PDF 147 KB