Agenda item

Andrew Hollond Chief Operating Officer for Bury Healthwatch to support this item.

Andrew Holland, Chief Operating Officer for Healthwatch Bury, was invited to present an overview of the latest report. He began by outlining the key findings and developments, supported by a presentation that will be shared with members. The report focused particularly on the Bury CAHMS service, where several recommendations have been made to improve outcomes and experiences for service users. Andrew emphasised that the report is intended to generate feedback, which will inform future revisions and help shape services going forward.

He acknowledged that while Healthwatch Bury has made significant progress, there remains a perception among some stakeholders that the organisation must evolve further to maintain its role as an independent voice for residents.

During the discussion, Councillor McBriar referred to page 16 of the report, noting that 400 individuals had shared their experiences. He asked how this number could be increased. Andrew clarified that the 400 figure relates to specific feedback on defined scenarios, and that Healthwatch Bury has engaged with over 7,000 individuals for signposting and general support.

Councillor McBriar also raised concerns from page 17 regarding dementia services and safeguarding issues. In response, Annemari from Healthwatch Bury explained that a representative attends dementia support workshops to contribute to service development. She confirmed that any safeguarding concerns are referred to the Bury Safeguarding Team. Will Blandamer added further context, highlighting the role of Dementia United in shaping services and noting that a recent workshop held at Radcliffe Football Club was one of the best attended across Greater Manchester, with valuable insights gained from service testing.

Councillor Ryder commended the Healthwatch team for their work over the past year and asked whether constituents could be referred to workshops such as the “Park Bench” sessions. Annemari confirmed that details of upcoming workshops would be shared via the Healthwatch website.

Councillor Rubenstein queried whether Healthwatch Bury plays a role in supporting individuals who have received care. Andrew responded that Healthwatch often acts as an intermediary, liaising with providers to help both parties reach a resolution and ensure that individuals receive the support they need.

Councillor Tariq echoed the praise for Healthwatch Bury and highlighted the importance of the local authority’s commissioning role. He reassured colleagues that Healthwatch’s performance is monitored through KPIs and quality assurance processes. He emphasised the organisation’s role in amplifying the patient voice and ensuring that feedback leads to tangible impact. On a broader level, he acknowledged concerns raised across Bury and Greater Manchester and confirmed that the council remains committed to working with Healthwatch Bury, with updates to be provided once timescales are clarified.

Councillor Fitzgerald noted the strength of the report in demonstrating not only what Healthwatch has done, but also the outcomes achieved. He stressed the importance of commissioning the right services at the ICB level and ensuring that community needs are met.

Councillor Ryder raised a question about NHS dental services, asking whether waiting lists exist and how access varies by location. Councillor Tariq responded that the NHS Choices website provides real-time data on dentist availability in each locality, allowing residents to track access to services. A link to the website will be shared with members.

Councillor Boles expressed concern that women’s health remains under-prioritised and asked what improvements have been made, particularly in relation to menopause. Andrew noted that Healthwatch Bury has contributed to shaping the Women’s Health Hub strategy. Jon Hobday added that the Live Well service has delivered targeted sessions on women’s health, with positive feedback received.

Will Blandamer explained that Prestwich was selected as a pilot site for the Women’s Health Hub, part of a national initiative focused on long-acting contraception and accessibility. Unfortunately, funding for the pilot has not continued, though the aspiration remains. Dr Cathy Fines reinforced this point, stating that while national funding has ceased, the strategic aims of the Women’s Health Hub particularly around tackling inequalities remain a priority. She also noted that menopause support has been strengthened, with staff upskilled and expectations being met.

Councillor Fitzgerald returned to the topic of the CAHMS report, suggesting that it be circulated to the Children’s Scrutiny Committee. Annemari confirmed that Healthwatch Bury had conducted a visit to the CAHMS service, interviewed staff, held drop-in sessions, and distributed surveys to families and patients. Feedback was generally positive, although waiting times remain a challenge. She agreed that the report should be shared with the committee and considered by the relevant task and finish group.

It Was Agreed:

·         The update be noted

·         To distribute the Healthwatch Bury Enter and View CAHMS Report