Issue history

Annual complaint handling report and self assessment against the complaint handling code

01/07/2026 - Published in plan, Notice of Key Decisions - published July 2026
01/08/2026 - Published in plan, Notice of Key Decisions - published August 2026
01/09/2026 - Published in plan, Notice of Key Decisions - published September 2026
09/09/2026 - Agenda item, Cabinet Annual Complaints Performance and Learning Report 2025/26 and self-assessment against the Housing Ombudsman Complaint Handling Code 09/09/2026